Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, except where the 30-day money-back guarantee below applies. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@trysavelo.com. Returns must be authorised by us before they are sent. Once your return is approved we will give you the return address and instructions in writing.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@trysavelo.com.
30-day money-back guarantee
Savelo Stick-On Reading Lenses are covered by our 30-day money-back guarantee. If you are not satisfied, you may return them within 30 days of delivery, even after you have tried them. Contact us at support@trysavelo.com to start your return. Once we have received and inspected the return, we will refund the purchase price to your original payment method as described under Refunds below.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@trysavelo.com.
Who we are
This store is operated by Melvin Commerce AB, a Swedish private limited company trading as Savelo.
Organisation number: 559600-0363
Registered address: Lars-Pettravägen 13b, 702 31 Örebro, Sweden
Email: support@trysavelo.com